Privacy Policy

1. Introduction

Welcome to CloudBots. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our AI digital employee service.

2. Data Controller

The data controller responsible for your personal data is SUPERSOLAR s.r.o., a company registered in the Slovak Republic. You can contact us at:

• Email: support@cloudbots.chat
• Address: Prievidzská 217/5, 972 01 Bojnice, Slovak Republic

3. What Data We Collect

We collect and process the following types of personal data:

• Account Information: Name, email address, company name (if applicable)
• Authentication Data: Telegram ID, Discord ID, Slack workspace ID (depending on platform you choose)
• Communication Data: Messages and conversations with your AI bot, including any files or media shared
• Payment Information: Billing details processed securely through Stripe (we do not store full credit card numbers)
• Technical Data: IP address, browser type, device information, access logs
• Usage Data: Service usage statistics, feature interactions, bot performance metrics

4. How We Use Your Data

We use your personal data for the following purposes:

• Service Provision: To create and maintain your AI bot, process your requests, and deliver our service
• Communication: To send you important updates, respond to your inquiries, and provide customer support
• Billing: To process payments and manage your subscription
• Service Improvement: To analyze usage patterns, improve our AI models, and enhance user experience
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws and regulations

5. Data Storage and Security

Your data is stored on secure servers located in the European Union. We implement industry-standard security measures to protect your information:

• All data is encrypted in transit (TLS/SSL) and at rest
• Access to personal data is restricted to authorized personnel only
• Regular security audits and vulnerability assessments
• Secure authentication and access controls
• Regular backups to prevent data loss

6. GDPR Compliance

As a company operating in the European Union, we fully comply with the General Data Protection Regulation (GDPR). You have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request limitation of processing your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for specific purposes
• Right to Withdraw Consent: Withdraw your consent at any time

7. Data Retention and Deletion

We retain your personal data only as long as necessary to provide our services and fulfill legal obligations:

• Active Accounts: Data is retained while your account is active
• Account Deletion: Upon account deletion, your personal data is permanently deleted within 30 days
• Backups: Data in backups is automatically deleted after 90 days
• Legal Requirements: Some data may be retained longer if required by law (e.g., billing records for 10 years for tax purposes)

8. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Third-party companies that help us operate our service (e.g., cloud hosting, payment processing)
• AI Model Providers: When you use our service, your bot conversations may be processed by AI providers (Anthropic, OpenAI) under strict data processing agreements
• Legal Authorities: When required by law or to protect our legal rights

All third parties are contractually obligated to protect your data and use it only for the purposes we specify.

9. Cookies and Tracking

We use essential cookies to operate our website and service. We do not use third-party advertising or tracking cookies.

10. International Data Transfers

While our servers are located in the EU, some service providers (such as AI model providers) may be located outside the EU. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our service.

13. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

• Email: support@cloudbots.chat
• Subject line: "Privacy Request - [Your Name]"

We will respond to your request within 30 days.